Important note: According to § 312 g para. 2 no. 3 BGB, the right of revocation does not apply to contracts for delivery of sealed goods which are not suitable for return for reasons of health or hygiene if their seal has been removed after delivery.
You may cancel or return your order within a period of fourteen days without giving any reasons. The withdrawal period shall be counted fourteen days from the date on which you or a third party you designate, which is not the carrier, has taken possession of the last product.
If you wish to cancel or return your order, please provide us with notice in writing sent to Lr Aloe Vera Shop,(Stanislav Rurik) Schillerstr. 8, D-70771 Leinfelden Echterdingen, Germany, Phone: +49 176 70 60 96 53, E-Mail: firstname.lastname@example.org, before the end of the withdrawal period.
A statement (eg a letter or e-mail ) about your decision to revoke this contract suffices.
We will provide a refund attempting to use the same method used to make the payment as soon as possible and at the latest within 14 days of receiving your notice of cancellation, provided we have received the items or evidence of you having sent back the items. Another payment method may be used for the refund, provided that you consent to such change; in any case this will not generate any additional charges. The refund you will receive will include also the delivery costs. Should you choose to keep certain items and only partially cancel your order, the delivery cost will not be refunded.
For all shipments that cannot be delivered to the Client, DHL organizes the return to the original sender address. The shipping cost will be not refunded and return fee of 4 euros will be charged to Client.
This shall not apply, if the Client exercises his right to cancel effectively, if the delivery cannot be made due to circumstances beyond the Client’s control or if he has been temporarily impeded to receive the offered service, unless the Seller has notified the Client about the service for a reasonable time in advance.
If the item you have received is defective, please notify Naturkosmetik & Aloe Vera Beratung promptly and return the item in accordance with section Returns below. Naturkosmetik & Aloe Vera Beratung will, for any products deemed defective, provide a full refund. The provisions set forth herein do not limit any applicable statutory rights.
Lr Aloe Vera Shop guarantees a full refund of the returned items in accordance with section Withdrawal of Order, provided that all items are returned in the same condition they were in upon your receipt. This means the items should not have been unsealed or the packages damaged. We may refuse the repayment until we have received the goods.
We Accept Returns only from EU Countries.